One of the key problems this company helped us solve was the challenge of transporting Holter monitor boxes to our satellite offices. They worked with us to implement a convenient mail-to-patient solution, which has made a significant difference in how we deliver care. What truly sets them apart is that their exceptional customer service responses are always prompt, and any questions or concerns are addressed quickly and thoroughly.
Elisa S., Heart of the Valley Pediatric Cardiology
We appreciate your ability to be flexible with our doctor's office schedule, which can be quite hectic and at times unexpected. The training was solid, backed by professionalism and the availability of help when needed, on both the office side and, most importantly, the customer care side of things. Great team and solid teamwork. Efficient as well as effective.
Jen, Compassionate Cardiology LLC
The TZM team was amazing during my time away, post-surgery. I had three monitors ordered right after my surgery. My backup person had some trouble with the computer on our end. The TMZ team went above and beyond to correct the issues! They went as far as ensuring the doctor received the monitor readings as soon as possible. I can't say enough about this company. Definitely hands down the best customer service experience I've had.
Amy B., DeQuincy Memorial Hospital
TZ Medical's cardiac monitoring service is consistently reliable, with quick, responsive support and timely reports that always meet expectations. Their devices are user-friendly and easy for patients to manage, making the entire process smooth and hassle-free.
Katherine N., Southern California Heart Centers
At Beaver Clinic, we've been extremely pleased with TZ Medical's cardiac monitoring services. The quality and reliability of their monitors have made a real difference in how we care for our patients. What truly stands out, though, is their outstanding customer support. Anytime we need additional equipment or have a question, the TZ Medical team is incredibly responsive and helpful. It's clear they genuinely care about supporting our clinic and ensuring we have what we need to provide excellent patient care.
Julie C., Beaver Medical Clinic
No navigating through automated services or wait times. Calls are immediately answered by a "real" and knowledgeable customer service representative who is always more than happy to help. Even when calling with a "stupid" question, I'm treated with professionalism and kindness. Our sales rep, Maria, is absolutely wonderful to work with. Preston and Robert in customer service have been incredibly helpful. Even the billing department was more than happy to accommodate our invoicing request. Truly exceptional service!
Jaime J., Indianhead Medical Center - Shell Lake Clinic
TZMMS has provided an unmatched quality of service to our facility. They provide an around-the-clock answering service that has helped with administrative corrections, monitor functionality, and timely monitor delivery. We have been able to improve turnaround time for providers, communication with critical reports is prompt, and customer service is beyond compare. They are the best decision made!!
Salem Clinic
When we had to change companies, I was afraid I would lose the customer service we had with the prior company.
I found this not to be true. The employees at TZ Medical are always there to answer questions and help you through any issues you may have. Not only do they know me, but also my PRN staff.
As with the former company, we are on a first-name basis. They know who you are and what facility you are calling from. I have had phone calls with Preston, Robert, Ariana, Kyle, and Josiah. They are always friendly and willing to help.
Thank you for all you do!
Wanda S., Hammond-Henry Hospital