Question 1

Who provides patient education for the monitor?

Accepted Answer

TZ Medical Monitoring Solutions provides standardized patient education materials and direct support to help patients understand device use, reducing education time required from clinical staff.

Question 2

Who handles patient questions during monitoring?

Accepted Answer

Patients receive 24/7 U.S.-based live support directly from TZ Medical Monitoring Solutions, allowing most device questions and troubleshooting requests to be handled without clinic staff involvement.

Question 3

What happens if a patient has trouble with their device?

Accepted Answer

Support specialists assist patients directly with device setup, wear questions, and troubleshooting to minimize interruptions to clinic workflow.

Question 4

Who manages device returns and lost equipment?

Accepted Answer

TZ Medical Monitoring Solutions supports clinic and mail return workflows with defined accountability processes to simplify device management.

Question 5

How are alerts routed to the care team?

Accepted Answer

Alert pathways are configurable so notifications reach the appropriate physician, APP, nurse, or on-call provider without unnecessary staff coordination.

Question 6

Will monitoring increase workload for clinical staff?

Accepted Answer

The monitoring program is designed to reduce administrative burden through vendor-managed patient support, automated workflows, and standardized reporting.

Question 7

What training or onboarding is required?

Accepted Answer

Implementation follows structured onboarding playbooks designed to integrate monitoring workflows quickly while minimizing disruption.

Question 8

How consistent are monitoring reports?

Accepted Answer

Reports follow standardized formats and are typically delivered within 24–48 hours to support predictable follow-up workflows.

Explore by Role

Thank You — Your Request Has Been Received